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Frequently Asked Questions

You can find the answers related to all queries.

Most of the family farms that supply our food are located in sunny states like Florida and California as well as Central and South America and the Caribbean. As an example, we get exotic fruits and vegetables from all throughout Asia and South Africa.
We are committed to food safety and our requirements surpass the industry standard. Our distribution warehouse in Miami is food safety audited yearly by PrimusGFS. The family farms in which we source from are also audited per GAP standard (Good Agricultural Practices) and have current Global Gap certifications. Everything that is sourced by us can be traced back to the farm in which it was picked from and on what date. We don’t mess around with the safety of our produce.
Absolutely! Specify in the notes or get in touch with us via chat or phone if you need to make any changes to your order or the contents of the box.
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We ship to anywhere within The United States including some other Territories.
We ship out orders Monday to Friday except on holidays. All orders with completed payments received by 8AM PST will be shipped out the same day except on weekends.
You may cancel your order if it has not been sent out yet.
Please send us an email at with the cancellation request along with your order number.
You will not be able to cancel your order if it has already been sent out.
You can track your order on the Order page, or you can go to the Shipping Agency’s website and enter your tracking number.

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